Terms & Conditions

Submitting a booking request through abcoastal.ca is a request for service — it is not a confirmed appointment until we contact you to confirm the scope, price, and time.

All quotes are estimates until confirmed in writing. Final pricing may be adjusted if the property or job conditions differ materially from what was described at booking (for example, size, condition, or access). We always confirm any change with you before work begins.

Payment terms are stated on each invoice. Invoices can be viewed and paid securely online through our Payment Portal. All prices are subject to 5% GST (GST# 743095150RT0001) unless stated otherwise.

Overdue accounts may pause scheduled services until the balance is settled.

Plans change — we get it. We ask for at least 24 hours' notice to cancel or reschedule a confirmed appointment, by phone, text, or email.

Cancellations with less than 24 hours' notice, or no-access situations where our crew cannot enter the property at the scheduled time, may be subject to a fee of up to $50 to cover crew and scheduling costs. We always try to work with you first.

Photos and property details you share during booking are used only to assess and quote the job accurately, and to plan the work. Before-and-after photos of our own completed work may be used in our marketing only with your permission.

Our referral program rewards existing clients ("Referrers") for introducing new clients to AB Coastal. By participating, you agree to the following:

1. Rewards are service credits, not cash. The new client's reward is applied as a discount on their first invoice. The Referrer's reward is applied as a credit to their AB Coastal account, used against their next service. Credits have no cash value and cannot be exchanged for cash, e-transfer, or refund.
2. When rewards are earned: rewards are issued only after the referred client's first service is completed and paid in full. No reward is earned for bookings that are cancelled, not completed, or left unpaid.
3. Reward amounts are based on the referred client's first service subtotal (before GST):

First service subtotal	AB Coastal Member	AB Coastal Plus
$150 – $999	$25 each	$35 each
$1,000 – $2,499	$50 each	$75 each
$2,500 +	$100 each	$150 each

4. Minimum qualifying service: the referred client's first service must total at least $150 before GST for a reward to be earned.
5. Referral must be named at the time of booking. The new client must identify the Referrer when booking — by ticking the referral option and providing the Referrer's first and last name and phone number, or by booking through the Referrer's shared link. Referrals cannot be claimed after a booking has been made.
6. New clients only: the referred person or business must not have been an AB Coastal client within the previous 24 months.
7. One reward per new client. If more than one Referrer is claimed, the Referrer named on the booking receives the reward.
8. Unlimited referrals. There is no limit to how many new clients you can refer.
9. No self-referrals. You cannot refer yourself, your own account, or members of your own household for your own bookings.
10. Credit expiry: unused Referrer credits expire 12 months after they are issued.

11. Program changes: AB Coastal may modify, pause, or end the referral program, statuses, or reward amounts at any time. Rewards already earned will always be honoured. We reserve the right to withhold rewards in cases of suspected abuse or fraudulent referrals.

Information submitted through our website (including booking details, contact information, photos, and referral names) is used solely to deliver our services — quoting, scheduling, invoicing, and communication. It is processed through the trusted platforms that run our business (such as our website host, form service, business management software, and Google address services) and is never sold or shared for advertising.

To ask about or remove your information, contact Office@abcoastal.ca.

If anything about a completed service isn't right, tell us within 48 hours and we'll make it right — that's the family-business promise. Contact us at (604) 360-5372 or Office@abcoastal.ca.

AB Coastal Property Maintenance Ltd. · Vancouver, BC
Phone: (604) 360-5372 · Email: Office@abcoastal.ca · Web: abcoastal.ca